Returns Policy
At Saltfields Brewing, we take pride in the quality of our products. We offer returns and exchanges only for items that are defective or damaged upon arrival.
Return Eligibility
To be eligible for a return, your item must be defective or damaged upon arrival. Returns must be requested within 7 days of the purchase date. Original packaging should be included when possible, and proof of purchase is required for all returns.
Shipping
Free domestic shipping is available on orders over $150. When a return is approved for a defective or damaged item, return shipping costs will be covered by Saltfields Brewing.
Return Process
1. Document the Damage: Take clear photos of the defective or damaged item, showing the issue in detail.
2. Contact Customer Service: Email our team at info@saltfieldsbrewing.com with your order number, description of the issue, photos of the damaged/defective item, and your contact information.
3. Receive Return Authorization: Our team will review your request and provide return instructions, including a return shipping label if the return is approved.
4. Complete Your Return: Package the item securely and ship it back using the provided instructions. Once received and inspected, we'll process your refund or send a replacement.
Frequently Asked Questions
How long will it take to process my return?
Once we receive your returned item, we'll inspect it and process your refund or replacement within 3-5 business days. Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
Can I return merchandise that doesn't fit or I simply don't like?
No, we only accept returns for items that are defective or damaged upon arrival. We recommend reviewing our size charts and product descriptions carefully before making a purchase.
Do you offer exchanges?
Yes, for defective or damaged items, you can request an exchange for the same item in the same size/color. If you'd prefer a different size or item, we'll issue a refund once we receive the return, and you can place a new order.
What if my item arrives damaged during shipping?
Please take photos of both the damaged item and the packaging, and contact us within 48 hours of delivery. We'll work with our shipping partners to resolve the issue promptly.
Contact Us
If you have any questions about our returns policy, please contact us at info@saltfieldsbrewing.com.